DELIVERY POLICY

 

General Information:

All orders are subject to product availability. If an item is not in stock at the time you place your order, order will not be placed.

 

 

Delivery Location:

Items offered in our website are only available for free delivery to addresses in Pune Municipal Corporation (PMC) and Pimpri Chinchwad Municipal Corporation (PCMC) area. Any shipments to addresses outside of PMC and PCMC is chargeable.

 

 

Delivery Time:

Estimated Delivery time is 5 to 6 Working Days at the most from the day of Order placed. All orders will be delivered between 9.00 AM to 9.00 PM IST. Our delivery person will call you before delivering the order.

Unless there are exceptional circumstances, there might be some delays in delivering the order. Our representative will communicate with you accordingly.

For deliveries out of PMC and PCMC area, Date of Delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. The information about shipment delivery will be provided to you from the Boobmybooks app.

 

 

Shipping Costs:

For deliveries out of PMC and PCMC area, shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. On the checkout screen, shipping charges will be displayed if you select order to be couriered to you.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

 

Damaged Items in Transport:

Prepare unboxing video at the time of unboxing of the items delivered. If there is any damage to the package on delivery, send your unboxing video to support@bookmybooks.co.in. Our executive will


 

contact you within 48 hours. The damaged or missing item(s), product(s) will be replaced within 8 working days of the report upon validating the damage.

 

 

Wrong Products Delivered:

In case wrong product(s) are delivered, then report within 3 working days from delivery of the order. We will replace the product within 8 working days from the report of the wrong order delivery.

 

 

Queries/ Issues/ Questions:

If you have any questions about the delivery, shipment or your order, please mail us to support@bookmybooks.co.in


 

Usage of the website and other Services provided by platform in relation to the website.

 

Information Sharing:

Platform is the recipient of all the Personal Information and shall exercise reasonable commercial endeavors for the prevention of the Personal Information provided by the Users. We may enable access of the Users' information to the Platform Entities, joint ventures, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures. We will ensure on reasonable commercial efforts basis that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the Personal Information provided by the Users and to use it strictly for the purposes of the Website only.

Platform may disclose your Personal Information to such extent as the Platform may deem necessary for you to enter into commercial transactions with other users of the Website.

We may disclose personal information if required to do so by law or in the Good Faith Belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy.

 

 

Compliance with Laws and Law Enforcement:

Platform cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Platform or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Platform may also provide your Personal Information to various tax authorities upon any demand or request from them.

 

 

Business Transfers:

Platform may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Should such a sale or transfer occur, we will ensure that the Personal Information You have provided through the Website is stored and used by the transferee in a manner that is consistent with this Privacy Policy.

 

 

Email Policies:

Platform may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails You want to receive. If You decide at any time that You no


 

longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.

 

 

Deleting Your Information:

If You wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the contact us of this page. You may note that deletion of certain Personal Information may lead to cancellation of your registration with the Website and your access to certain features of the Website.

 

 

Security:

Platform uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information You put in before it is sent to us.

Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, We will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.

Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If You are located outside India and choose to provide information to us, please be aware that Platform keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.

Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.

Users are responsible for ensuring the protection of login and password records for their account.

 

 

Links to Other Sites / Financial Data:

We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend You review if You visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

While transacting with other users of the Website, you may provide your financial information including without limitation your bank account details, credit card account details or your details pertaining to any


 

payment settlement or pre-paid instrument service provider. You understand, agree and acknowledge that the Website and Platform never receives Your financial and payment information from these service providers. Your personal information, sensitive personal information and financial information will be dealt by these service providers in accordance with their respective privacy policies and other terms and conditions and Platform and Website shall not be liable, accountable or responsible for your personal information, sensitive personal information and financial information which you provide to these service providers.

 

 

Children Information:

We do not knowingly solicit or collect personal information from children under the age of 18 and use of our platform is available only to persons who can form a legally binding contract under the Indian Contact Act, 1872.If you are under the age of 18 years then you must use the Platform, application or services under the supervision of your parent, legal guardian, or any Responsible adult.

 

 

Phishing:

Identity theft and the practice currently known as “phishing’ are of great concern to Platform. Safeguarding Information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, banking information or any national identification Number in a non-secure or unsolicited e-mail or telephone communication.

 

 

Your Consent:

By visiting our Platform or by Providing your Information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the platform in accordance with this Privacy Policy. If you Disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the platform or any partner platforms or establishments, consent to us (including our entities, affiliates, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, messaging apps, phone call, e- mail for the purposes specified in this Private Policy.

 

 

Changes in Privacy Policy:

From time to time we may update this Privacy Policy. Your Continued subscription to our services constitutes an acceptance of the then-current Private Policy and Terms of Use so we encourage you to visit this page periodically to review any changes.


 

Grievance and Contact us:

If you have any questions about this privacy policy, the practices of Platform or any dealings with the website, you can Contact us via mail to support@bookmybooks.co.in

 

 

Arbitration

Should any disputes or controversies arise out, You and Bookmybooks shall first of all make every effort to settle such disputes amicably. This attempt or reconciliation shall be deemed to have failed as soon as either party informs the other party to this effect in writing. If the attempt at reconciliation has failed, the disputes if any shall be governed in accordance with the Laws of India and both the parties hereto submit to the jurisdiction of courts at Pune.

 

 

REFUND & CANCELLATION POLICY

Cancellation & Refund Policy:

  1. Bookmybooks.co.in has a no cancellation, return and refund policy. However in extreme circumstances like, but not limited to, duplication of order, wrong order placed at Bookmybooks.co.in reserves the right to accept or reject the cancellation request.

 

 

  1. Bookmybooks.co.in shall not be liable, held responsible nor considered as a party in default for any delay in delivery of product/s due to any unforeseen circumstances which are beyond the control of Bookmybooks.co.in or its affiliates and without its fault or negligence, but not limited to, acts of God, war, riots, embargoes, strikes, lockouts, acts of any Government authority, delays in obtaining licenses or rejection of applications under the Statutes, failure of telephone connections or power failure, fire, floods or natural calamity.

 

 

  1. In case your Order has already been dispatched, in transit, shipped or delivered, no cancellation of the Order shall be possible.

 

 

  1. Once the order has been placed in no case or scenario it could be cancelled. However, in extreme situations Bookmybooks.co.in may consider the cancellation request. To raise a cancellation Request, kindly email on support@bookmybooks.co.in within 2 days of receiving the order and along with reason of Cancellation mention the following details in the email for cancellation of your order:

Order No.

Customer’s Name

Registered Mobile No.


 

 

  1. Once the cancellation request is raised by you, Bookmybooks.co.in shall check whether the order is eligible for cancellation. In case the order is accepted for cancellation, the refund amount will be calculated as per the Bookmybooks.co.in Refund Policy

 

 

TERMS & CONDITIONS

This Document is an electronic record in terms of Information Technology Act, 2000 of INDIA and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

 

This Document is published in accordance with to provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, private policy and user agreement for access or usage of http://bookmybooks.co.in website.

 

 

User Agreement:

PLEASE READ THESE TERMS OF USE (“AGREEMENT” OR “TERMS OF USE”) CAREFULLY BEFORE USING

THE WEBSITE AND SERVICES OFFERED BY ‘Vyankatesh Trading’ (http://bookmybooks.co.in). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE

WEBSITE AT http://http://bookmybooks.co.in (THE “SITE”) AND ALL SERVICES PROVIDED BY ‘Vyankatesh Trading’.

 

 

By using the site in any manner, including but not limited to visiting or browsing the Site, you (the “user” or “you”) agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on the Site.

 

 

Amendments in the terms of use:

The ‘Vyankatesh Trading’ hereafter referred as company, reserves the right to change this Website and/or alter the terms and conditions of this User Agreement at any time and retains the right to deny access to anyone who the Company believes have violated the provisions of this User Agreement. You are advised that any amendment to the User Agreement or rules and policies incorporated herein by reference will only be notified on the Website on publicly accessible links and you agree by accessing, browsing or using this website that this constitutes sufficient notice for all purposes against you. The revised version/ terms shall be effective from the time that the Company posts the same on the


 

Website. [In the event, that the User Agreement includes a substantial change, the Company will

provide 30 days’ prior notice of such substantial change by posting the same on the Website. For the purposes of this User Agreement, ‘substantial change’ means a change to the terms of this User Agreement that reduces your rights or increases your responsibilities.

 

 

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by

‘Vyankatesh Trading’ Rules and Policies listed here-under.

 

 

Privacy:

Please review our Privacy Policy, which also governs your visit to http://bookmybooks.co.in understand our practices.

Electronic Communications:

When you visit http://bookmybooks.co.in or send Email to us, you are communicating with us electronically. You Consent to receive communications from us electronically. We will communicate with you by Email or by posting Notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

 

 

Site Access:

This site and its’ content – all images, text, design and graphics, are owned by ‘Vyankatesh Trading’. We are happy if people share our images, but please make sure you credit Vyankatesh Trading and link to this site

 

 

Your Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. http://bookmybooks.co.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

 

 

Product Descriptions:

‘Vyankatesh Trading’ and its affiliates attempt to be as accurate as possible. However, http://bookmybooks.co.in does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by http://bookmybooks.co.in itself is not as described, your sole remedy is to return it in unused condition.


 

Pricing:

Except where noted otherwise, the List Price displayed for products on our website, in Indian Rupees represents the full price of the product including the taxes.

With respect to items sold on www. Bookmybooks.co.in, we charge you via your credit/ Debit card/ account before your order has entered delivery process. For any reason we are not able to deliver you products as per your order, we will intimate you electronically and refund the value of the product only.

 

 

Safe and Secure Shopping:

All your transactions on Bookmybooks.co.in are processed through secure and trusted payment gateways managed by leading banks. Banks now use many safe security features to prevent security breach and provide additional layer of security.

 

 

Payment Options:

Options available for payment presently on Bookmybooks.co.in are Debit Card and Credit Card of Visa, MasterCard and Rupay. Also, we accept payments by internet Banking and UPI.

Payment Mode during Order Placed        Refund Processing Charges                                                            Administration Charges Credit Card, Net Banking                                                            2.5% of order amount + Taxes    Rs.99.00/-

Debit Card, UPI, Rupay Card        2.0% of order amount + Taxes    Rs.99.00/-

Wallets, Giftcards, Paycash Card, Amex Card, International Card 3.0% of order amount + Taxes Rs.99.00/-

 

 

  1. The Standard Refund Time frame is 9-12 days from the date of acceptance of Cancellation of order for refund. You can contact us to know the status of refund by writing email on support@bookmybooks.co.in during this period.

 

 

  1. The processed refund shall directly be credited to the source payment mode/ bank made by you at the time of placing the order.

 

 

  1. Courier Charges will not be refunded if order has been dispatched under any circumstances.

Note: Bookmybooks.co.in reserves the right to amend, modify, delete or add any such terms under the Cancellation and/or Refund policy, at any time, which shall also apply to the Orders

previously placed by you.